This section highlights the work we accomplished in 2016-17 to meet our future challenges.

To keep pace with customers' needs, each year we focus on enhancing our processes to transform the way we deliver revenue services.

Adopting a strategic and agile approach to our work that is tailored to our customers ensures that we are in a strong position to meet the challenges of the future.

Highlights of the year for 2016-17
Exceeded target by $50 million
96% quality of service satisfaction from customers
86% of objections completed within 90 days
92% of private rulings/exemption requests issued within 90 days
10811 investigations conducted