Complementing our commitment to a digital-first approach is the critical work we completed in 2016-17 towards a new payment service for our customers.

Focusing on simplicity and convenience, AutoPay will offer greater flexibility for those wishing to manage their instalment payments exclusively online. The system will also streamline what was a historically cumbersome and inefficient process that required manual adjustments behind the scenes.

Innovative user testing has further identified important enhancements that will help to deliver an easy-to-navigate, self-managed payment system.

AutoPay, which is expected to be rolled out for land tax customers by 2018-19, will be the SRO's first online application that gives customers the power to choose their payment frequency and method.