Debt Strategy

While the overwhelming majority of our customers meet their payment obligations, there is inevitably a small level of debt that we must manage.

Our objective is to manage the recovery of debt in a thorough and timely manner by achieving payment of any outstanding liability.

Nevertheless, a comprehensive review of our debt management strategies identified efficiency gains in how we recover debt. In 2016-17, work continued to develop specific enhancements, including a flexible online payment arrangement system to make it easier for customers to do business with us.

In real terms our debt level is consistently below 2 per cent of the total revenue collected in a year, reflecting our high performance standards in maintaining debt at low levels.

This year, we achieved our debt-to-revenue ratio despite an increasing customer base, growth in revenue receipts, and a once-again challenging 2017 land tax issue cycle. We also increased our focus on resolving smaller value, but larger volume, land tax debts, resulting in the resolution of older debt cases.

Debt to revenue ratio 2016-17 = 1.72%, 2015-16 = 1.19%.
Monthly average debt to revenue ratio 2016-17 = 0.93%, 2015-16 = 0.9%