The quality of services we strive to deliver means we must effectively meet our customers' changing expectations of how they do business with us.
Central to this strategy is the impact on our biggest customer base – land tax – for which more than 380,000 assessments were issued in 2016-17.
Despite a significant increase in assessment volumes due to revaluations, this year we ensured clearing amendment requests for land tax assessments were completed as quickly as possible.
Specifically, to save our customers time and red tape, we aimed to resolve the majority of amendment requests in a single phone call to deliver efficiency gains and same-day processing.
