HIGHLIGHTS

This section highlights the work we accomplished in 2016-17 to meet our future challenges.

To keep pace with customers' needs, each year we focus on enhancing our processes to transform the way we deliver revenue services.

Adopting a strategic and agile approach to our work that is tailored to our customers ensures that we are in a strong position to meet the challenges of the future.

 

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Highlights of the year for 2016-17
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Exceeded target by $50 million
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96% quality of service satisfaction from customers
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86% of objections completed within 90 days
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92% of private rulings/exemption requests issued within 90 days
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10811 investigations conducted