Our business is driven by the challenge to successfully implement worthwhile efficiencies that serve the changing needs of our customers.
An outstanding example of this strategy is BPAY View, which many of our land tax customers have embraced for the convenience of receiving their assessments online.
In 2016-17, we recorded a 300 per cent increase in registrants and thoroughly exceeded our Statement of Expectations benchmark.
BPAY View's continued strong take-up this year for land tax supports a growing customer preference which endorses our shift to a digital-first customer service model.
